ESSOYA - Policies

*Orders:
We make and pack our products fresh when ordered.
Our order to ship time is 3-10 business days.

*Shipping:
We use USPS and UPS to ship our products.

*Return Policy:
We want you to be happy with the product you purchase from ESSOYA.
We make every effort to provide high quality products that are free from damage.
Due to the high quality & cost of materials we use and the fact that we custom craft our
candles to order we offer no returns, exchanges, or refunds.

*Hot Weather WARNING: Due to the heat-sensitive nature of soy wax,
Essoya is not responsible for candles affected by high
heat during shipping or after shippment is received.

*Essoya is not responsible for a returned delivery due to an incorrect address.
We will gladly re-ship items to corrected address at the customer's expense.
Customers will be notified via email and will be responsible for the new shipping charges.

At Essoya our mission is to supply the finest, purest, natural
aromatherapy products at competitive and honest prices.
Our dedication to customer service means that we aim to ensure
that every time our customers deal with Essoya, it is
a pleasant and wonderful experience.