Our Mission:

At Essoya our mission is to make and offer the finest, purest, natural Colorado hand made products at competitive and honest prices. Our dedication to customer service means that we aim to ensure shopping with us is always a pleasant experience. *Orders: We make and pack our products fresh when ordered.Our order to ship time is for retail website orders is 3-10 business days. Wholesale/bulk orders 1-6 weeks, depending upon order size and product material availability.

*Shipping: We use USPS to ship our products.Free Shipping on orders over $100. *restrictions that apply – no free shipping on wholesale or bulk items. *Return Policy: We want you to be happy with the product you purchase from ESSOYA. We make every effort to provide high quality hand crafted products that are free from damage. Due to the high quality & cost of materials we use and the fact that we custom craft our candles/products fresh when ordered we offer no returns, exchanges, or refunds. Unless we have shipped an incorrect product.

*Essoya is not responsible for any refused or returned delivery due to an incorrect address the buyer provides or returned products that don’t fit the customers specifications.(We provide very clear detailed pictures and description of all our products sold) We will gladly re-ship items to corrected address at the customer’s expense. Customers will be notified via email and will be responsible for the new shipping charges.

Website Terms of Use Please note, The information on the Essoya Website is obtained from current and reliable sources but makes no representation as to its comprehensiveness or accuracy. Nothing contained herein should be considered as a recommendation by Essoya as to the fitness for any use. As the ordinary or otherwise use(s) of this product is outside the control of Essoya, no representation or warranty, expressed or implied is made as to the effect(s) of such use(s) (including damage or injury), or the results obtained. Essoya is not liable for any consequential loss. Essoya shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon. The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.